Some of our pieces consist of plated metal, which may darken or tarnish with normal wear. Unfortunately, we are not able to repair discolored or tarnished items at this time. Gently wipe the metal surface with a soft cloth to clean, however, excessive polishing may rub off or scratch the plating. Avoid direct contact with lotions, perfumes or oils. Excessive light, heat or moisture will deteriorate the quality of Lucite, plating, and stones. Each piece is unique, so stones and pearls may vary in shape, size and color. Stone inclusions may be visible to the eye and are considered a part of their beauty.
We will make every effort to repair or replace Fashion items purchased in the past 6 months. Repairs will not be accepted on items purchased from an unauthorized retailer, sample sale or when the damage was caused by neglect, accident, alteration, or other factors. If you made your purchase through another authorized retailer, please first work directly with the retailer to initiate the repair process. Items purchased outside of the 6-month timeframe will be assessed for repair at the cost of the customer. We will not repair items purchased outside of 1 year. We will inform you of any repair fees for your approval prior to you sending the product in for repair.
All repairs must be visually evaluated before an assessment and price quote can be provided. Before returning any product to Clarissa Bronfman for repair, please provide your order information, a short description of the repair issue along with photographs of the item to our Customer Service team at email@example.com with subject line "Repair Process". Multiple pictures and angles will expedite the assessment. We will provide further instruction within 7 - 10 business days. If a repair can be made, the process will take approximately 10 - 12 weeks from the date we receive it.
Any products returned prior to assessment and approval of repair will be sent back at the expense of the customer.
Antiques: Because of their nature, antique and vintage pieces are always sold as is. We cannot make alterations or repair the natural flaws that may exist. The condition of an antique is considered in the pricing.